Binaurale offers complimentary shipping on all orders. At the moment, we only ship within the continental U.S.
Please allow 2-4 business days for orders to be processed. You will be e-mailed with tracking as soon as your order has been shipped./
Please note, orders cannot be delivered to hotels or P.O Boxes.
If you run into any issues with your order, please email support@binaurale and we will be happy to assist.
Binaurale accepts returns within 30 days for a full refund or exchange, with the exception of our discovery set, which is final sale. Returned items must be unopened in original packaging with their protective film sealed and in tact. To facilitate testing, all orders of full size items are sent along with a complimentary and corresponding 2 ml sample.
Please note that returns from retail partners will not be accepted and will need to be made in accordance with their policies.
To initiate a return please email firstname.lastname@example.org with your order number in the subject line for a free return label.
Binaurale reserves the right to refuse returns on opened/damaged/tested items.